Summary: Well, really 3.5 stars. The Baby Twin is my second Gaggia. The first was the Classic, which I had for over ten years. I have had this one for about five months with no serious problems. I use it every day to make between three and five cups. First, the pros. The Baby Twin makes fine espresso, better than my old Classic. It's "programmable" functions were a bit tricky to set up, but they work well, allowing you to focus on something else as it makes the coffee.
makes good espresso, but manufactured with poor quality control and virtually no post-sale service
Drew Hinkle, Amazon
2 April 2013
Summary: With the right tamper, good beans, and proper grind this machine will pump out excellent espresso. The Gaggia products, though, are of relatively poor quality for the price. My friends call me "anal" and rightly so because I keep all of my things like new, and this machine is no exception. Even so, after putting only about 5 pounds of coffee through it and only using water and paper towels to clean up, the gray paint on the drip tray is peeling off.
Summary: just 3 months after purchase, whole latte love has agreed to swap this machine for a classic model by gaggia which is reportedly much more reliable all the way around. people have already commented on the WLL and other review sites about the frother issues. the frother has a thermoblock heating element which they describe as dual.
Summary: Had trouble with the first distributor ordered from in Amazon who after several weeks up & canceled the order. This machine received 3 days ago & we've yet to get it operating. Something between operating in the US or other places. Very difficult to under stand the instructions. For this price who needs the trouble & we'll probably be sending back.
Summary: I bought this in November of 2010 for around $600. Around November of 2012 it started shutting off after being on a very short amount of time, about the time to make one cappuccino. After some research on the web I found that the mother board needed to be replaced. I ordered one for around $125 plus shipping and replaced the board. Not a difficult job but 4 to 5 months later it started shutting down again.
Summary: I drink capuccino every morning. I've been using a $65 Hamilton Beach machine for the past 6 years, and thought I would splurge on an automatic machine. Watching the product video, I was under the impression that I could brew the espresso and then immediately foam the milk without waiting, due to the double boiler system. I was wrong! This machine takes just as long to steam the water as my $65 machine, and the quality of the steamer is not as good as the cheap model.
Summary: I purchased this machine a couple of years ago and within a year it began to leak. I called customer service and they sent me a replacement gasket for $20 which did not solve the problem. I then shipped the machine to Importika who services Gaggia ($20 at my expense) and they wanted to charge me $150 to fix given it was no longer under warranty.... no thanks. Buy at your own risk!
Summary: We have had this machine for a little over a year and it has been repaired three different times, for three different issues. Prior to that we had a Breville for two years with no significant issues, except after two years it quit. We decided to upgrade for our next machine. I did all the research and came up with this machine as the best option for us. Gaggia was rated well in all the research we did for a machine under $1,000.
Summary: The Gaggia is a competent, well-made machine. It makes an excellent espresso. The dual heater system works very well. There's no hint of foreign taste/smell from the frothing wand in our unit -- something other reviewers have reported. Things I like: -It makes an excellent espresso. -The dose system works well, though it occasionally dispenses an extra 10-20% volume. It's nice not to have to vigilantly watch after you start a pull. -The dual heaters works very well.