Summary: My first Francis Francis espresso machine lasted about 6 years until it shorted out. This machine was my second, however it only lasted about 18 months before developing electric failure. It will be my last Francis Francis.
Eventually get a nice coffee but leaks badly when using the ESE pods
Ess Adam, Amazon
23 February 2013
Summary: Looks great in kitchen and after a bit of trial and error trying different makes of ground espresso coffee I can get a decent espresso using the ground coffee holder. The ESE pod holder on the other hand has been a pain from day one - I use Illy's own ESE pods but nearly every time I do, hot water...
Good for espresso, bad for steaming milk (and customer service)
T. Wilhelm, Amazon
17 March 2012
Summary: I've been a faithful FrancisFrancis user for years. I loved my X1, but it needed repairs. Since Francis Francis has been taken over by Illy, their customer service has become nonexistent, so I haven't been able to get the parts I need to fix it.