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Francis Francis X7
5.8 out of 10

Francis Francis X7

Innovative technology, contemporary design, and convenience come Read more

Best Price at Amazon

Reviews and Problems with Francis Francis X7

Showing 1-10 of 13
Overall 2
2.0

$599 list price is a blatant lie

srhonest, Amazon
26 September 2012
  • Summary: Any potential customers thinking that they are getting a bargain - please beware. This product does not have a list price of $599. it is on the Illy website for a list price of $295. So either you are being deliberatley misled or the vendor is quoting a very old list price.
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Overall 2
2.0

Miserable Customer Support

D. R. L. F., Amazon
13 December 2011
  • Summary: I have bought four FrancisFrancis machines and loved them. (Two for gifts). Recently two of them have had problems. I brought them to our repairman (specializing in espresso machines). He needed, for one machine, a gasket. THREE TIMES they sent the wrong gasket. Two months later - still no gasket.
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Overall 2
2.0

Leak caused a return

Robert, Amazon
15 November 2011
  • Summary: There isn't much to say - the product we received had a large water leak at the brewhead and was returned. It's disappointing that this condition wasn't caught by the manufacturer.
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Overall 2
2.0

Good espresso but continually breaks, not worth the price

Carolyn G, Amazon
12 November 2011
  • Summary: I was very disappointed that after paying $495 for this machine it broke just 10 months later. When the decalcification light came on I followed the instructions and the machine wouldn't decalcify and stopped functioning.
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Overall 2
2.0

spend your money elsewhere

Steph, Amazon
4 May 2011
  • Summary: This is my second Francis Francis X7 - the first one I returned due to leaking (it was leaking immediately when I first used it). The second one did not even make it a full year before it started to leak above the brew head (where it bolts to the machine).
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Overall 2
2.0

Amazon .... what is this price!!

Aussie Bob "Open Mind", Amazon
23 October 2010
  • Summary: Seriously, with very little searching this product is available brand new for £199.00 as a standard price. This 'discount' is just a rip off, thought Amazon was better than that, very disappointed. Product itself however is very good!!
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Overall 2
2.0

very poor make

coffee, Amazon
21 February 2012
  • Summary: Don't be fooled by the high quality Illi coffee product. The italians have though of them selves only and noone else. It's only good for making espresso. Yes, it makes the best espresso I've ever tasted, unfortunately I don't drink espresso. I drink cappuccino.
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Overall 2
2.0

Steamer fitting not fit for purpose.

Simon M., Amazon
25 September 2011
  • Summary: Initially we were very pleased with this machine, it produced excellent coffee. However after a few months it stopped producing any 'froth' from the steamer. We had to replace the plastic/rubber fitting at the end of the metal steam rod at a cost of £23.
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Overall 2
2.0

Poor

Kathryn Austin, Amazon
4 September 2011
  • Summary: Machine failed very quickly - sending it back after two cups of cold coffee and then the pin broke so no dispensing at all. Think the designers stopped work after making it look pretty and forgot the functionality.
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Overall 2
2.0

One Star

Mr Fred., Amazon
3 September 2011
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