Summary: Any potential customers thinking that they are getting a bargain - please beware. This product does not have a list price of $599. it is on the Illy website for a list price of $295. So either you are being deliberatley misled or the vendor is quoting a very old list price.
Good espresso but continually breaks, not worth the price
Carolyn G "cg", Amazon
12 August 2012
Summary: I was very disappointed that after paying $495 for this machine it broke just 10 months later. When the decalcification light came on I followed the instructions and the machine wouldn't decalcify and stopped functioning.
Summary: I have bought four FrancisFrancis machines and loved them. (Two for gifts). Recently two of them have had problems. I brought them to our repairman (specializing in espresso machines). He needed, for one machine, a gasket. THREE TIMES they sent the wrong gasket. Two months later - still no gasket.
Summary: This is my second Francis Francis X7 - the first one I returned due to leaking (it was leaking immediately when I first used it). The second one did not even make it a full year before it started to leak above the brew head (where it bolts to the machine).
Summary: Seriously, with very little searching this product is available brand new for £199.00 as a standard price. This 'discount' is just a rip off, thought Amazon was better than that, very disappointed. Product itself however is very good!!
Summary: before purchasing this think about what type of coffee you want. If you want black pure espresso then I am sure you will love it, providing you don't mind having to send away for pods (couldn't find in any supermarkets) if you plan to make just one cappuccino or latte then you might just be ok.
Summary: This product is just plain bad - the capsules, while expensive, exist with a wide variety - but the machine itself lacks the basic quality one would expect from a coffee maker: - Steam pipe is very bad - weak - slow - fragile.
Summary: This machine makes lovely coffee but having just passed the one year warranty it has broken - when switched off (but plugged in) it continues to pump water out - i..e switching off has no effect.