Good espresso, but bad steamer wand & all-plastic body
13 October 2013
Summary: Any of the Francis Francis espresso machines are ideal for busy people who want a damn good espresso without the fuss of making it from scratch. It takes only Illy coffee capsules, so I suggest you try the brand and make sure you like it. Like Nespresso, this is an exclusive-to-brand machine. Of the big global coffee brands, I prefer Illy. It's rich and bold, yet very smooth--and much better than Nespresso or Lavazza.
Summary: My first Francis Francis espresso machine lasted about 6 years until it shorted out. This machine was my second, however it only lasted about 18 months before developing electric failure. It will be my last Francis Francis.
Summary: Any potential customers thinking that they are getting a bargain - please beware. This product does not have a list price of $599. it is on the Illy website for a list price of $295. So either you are being deliberatley misled or the vendor is quoting a very old list price. If it's the latter and they are that out of date with their admin it makes you wonder how good they will be on other aspects of customer service. At best, quoting an old list price is inexcusable.
Summary: I bought a Francis Francis X7 for iperEspresso on 6 May 2009. It died today, 8 January 2010. I use it 2-3 times a week; looking at the number of capsules I have purchased and have on hand, I have used it less than 80 times. I was making two espressos this morning. The first cup was fine. On the second cup, no water came out and the machine started making a very loud grinding rattle. I turned it off, let it cool down, and tried again with a new capsule.
Summary: To start off this machine is excellent. My best friend has worked in the gourmet espresso industry for 15+ years. So stating this I had access to professional machines at a deep discount. The reason I went with this machine is because unlike my friend's machines I would have needed plumbing installed (water feed and waste). Perhaps when I redo my kitchen.
Good espresso but continually breaks, not worth the price
Carolyn G "cg", Amazon
12 August 2012
Summary: I was very disappointed that after paying $495 for this machine it broke just 10 months later. When the decalcification light came on I followed the instructions and the machine wouldn't decalcify and stopped functioning. I returned it to the manufacturer for a warranty exchange and received a new machine. The new machine did the exact same thing the first time I ran the decalcification cycle.
Who needs expensive and complicated machines - this one is PERFECT!
Eric J. Robertson, Amazon
17 March 2012
Summary: I'll try not to gush too much - first the basics: The machine is a little bigger than a traditional drip machine. Not too big for small kitchens. It's very good looking even though the body is plastic. The metal accents, trim, and face look truly high end. Operation is a breeze. Fill the side reservoir, insert a capsule in the handle, and push the button. Less than 30 seconds later you have a perfect shot. PERFECT EVERY TIME.
Good for espresso, bad for steaming milk (and customer service)
T. Wilhelm, Amazon
17 March 2012
Summary: I've been a faithful FrancisFrancis user for years. I loved my X1, but it needed repairs. Since Francis Francis has been taken over by Illy, their customer service has become nonexistent, so I haven't been able to get the parts I need to fix it. I was excited by the new iperespresso capsules, so I decided to go with the X7. The espresso is as good as advertised. But my wife and I each make a latte every morning.
Summary: After living in Paris for 7 years, I have been searching for over 20 years for a machine that can duplicate the espresso served in bars in Italy & France. Needless to say, I have purchased many machines over the years, and they have all fallen short. This machine arrived yesterday, and it produces espresso that in my opinion is identical to that served in a bar in Italy.