Good espresso, but bad steamer wand & all-plastic body
13 October 2013
Summary: Any of the Francis Francis espresso machines are ideal for busy people who want a damn good espresso without the fuss of making it from scratch. It takes only Illy coffee capsules, so I suggest you try the brand and make sure you like it. Like Nespresso, this is an exclusive-to-brand machine. Of the big global coffee brands, I prefer Illy. It's rich and bold, yet very smooth--and much better than Nespresso or Lavazza.
Summary: Any potential customers thinking that they are getting a bargain - please beware. This product does not have a list price of $599. it is on the Illy website for a list price of $295. So either you are being deliberatley misled or the vendor is quoting a very old list price. If it's the latter and they are that out of date with their admin it makes you wonder how good they will be on other aspects of customer service. At best, quoting an old list price is inexcusable.
Summary: To start off this machine is excellent. My best friend has worked in the gourmet espresso industry for 15+ years. So stating this I had access to professional machines at a deep discount. The reason I went with this machine is because unlike my friend's machines I would have needed plumbing installed (water feed and waste). Perhaps when I redo my kitchen.
Summary: I bought this unit on recommendation from a friend. There is one design flaw that caused me to return the unit. The round molded housing that connects to the water tank is plastic (as is the entire unit). I see that as a potential failure point after several cycles of removing/installing the water tank. That part should have been ruggedized more or at least made as a replaceable part.
Summary: I've used the X7 for about three months now.Putting it simply, the machine produces a perfect shot of espresso every time. It heats quickly (about a minute), is quiet, is tireless in pulling shots (little to no pause for heating between shots), and looks great on the counter. My old machine was a Gaggia Caprezza which required quite a bit of effort to get a decent shot..
Summary: My husband gave me this machine as a "new mommy" essential in September. We are now in December and the machine just blew up - an electrical short and smoke! We have contacted Illy for a replacement (we are outside of the Amazon return window) but I am a little concerned given the reputation Illy has for poor customer service.
Summary: Seriously, with very little searching this product is available brand new for £199.00 as a standard price. This 'discount' is just a rip off, thought Amazon was better than that, very disappointed. Product itself however is very good!!
Summary: I received my X7 in January 2009 and I could not be happier with my purchase. First, let me start with Amazon. My purchase online was very convenient and the shipping was first class and fast - eventhough I did the free shipping. Also, the price was cheaper that what I had found on some other websites - - and Illy's own website for that matter. As of today, Amazon is about $200 cheaper than the Illy website. Now for choosing the coffee machine.
Summary: I've a fairly decent machine at home and I got this with a few workmates for the office. Before that I was using a lavazza modo mio which was good (I would recommend -4stars) and I've tried nesspresso a few times (enough to know I prefer real coffee). Coffee pod availability is the biggest concern, but it is improving - especially when you can use Amazon.de etc.
Summary: we were very happy with this product until it came to the descale. after approx. nine months the machine indicated that it required a de-scale. we have followed the procedure without deviation with the appropriate product as supplied with the unit. However following the de-scale the water temperature is not sufficient to drink the coffee and the steam pressure is not great enough to stem milk.