Summary: I've had one for 10 years. Built like a tank. My in-laws have gone through 3 other machines in that time. The wholelattelove web site has a lot more information on the machine including demonstration videos.
Summary: I have owned this machine for three years and have never regretted it. Ok, I regretted it a little when I had to get it repaired once, but it is a straightforward and simple machine, with a double boiler so you don't have to switch temperatures between making espresso and steaming milk.
Great HX Machine with large boiler and consistent shots
Danny Zumwalt, Amazon
25 May 2011
Summary: I've owned this machine for over a year now and it has been a workhorse. There are days that I pull 3 triple shots (using a triple basket and bottomless portafilter) a day just for me. Then there are days where I have company over and can quickly make lattes, mochas, and americanos for my guests in very little time. I use this with a Nuova Simonelli MDX grinder (flat burr).
It will give years of use(5-6), but then it is repair or buy new
Fred Gomes, Amazon
1 March 2011
Summary: I have owned this machine for 8 years and for 6 it was working. Overall this is a good machine. It is not a easy machine to repair with its enclosed design. It is very good for what it was designed for: fitting a small area and keeping the cups warm for use. Its greatest feature for our family and office use has been ease of use and the 'quad' espressos. The largest issues are fluctuations in heat at the group head resulting in variations in quality of the brew.
Summary: This machine is brilliant. I upgarded from a basic sunbeam but I didn't want to just get a better sunbeam, I wanted a proper espresso machine and this hits the mark. The footprint won't suit everyone, but it fits nicely in the corner on the kitchen bench. It's not too big as the width is the same as your basic sunbeam or breville machine, however it is a lot deeper and taller. Some 'professional' machines take up a huge amount of bench space. Not this one.