I loved the machine and quality of coffee when I received ...
jennifer keene, Amazon
6 March 2015
Summary: I loved the machine and quality of coffee when I received it two months ago. Had a message to descale and went thru the prompts and can't get machine to descale and can't get rid of the message telling me to descale. A bit frustrating for a high end machine to be going thru his already.
Summary: By far the worst customer service I have ever experienced. it is a same because the machine makes great coffee. unfortunately ours quite working about 35 days after purchase, the thermostat was defective.
Summary: The display doesn't work well after using less than half year. I made the first call that they told me that they accept return in half year, but in my second call, they denied. I took it to the service center, and they ordered the parts over 45 days, but still not been delivered.
Summary: this machine is way to expensive. I do agree with one of the previous poster (Joe Egg ). It was like reading my own experience but I have something else to add. Right after the warranty run out, the machine started to leak like a sift.
Summary: Keep it simple here. The machine makes awesome Americanos, lattes, capuccino, mochas, et al. Fresh beans and fresh brewing are great. When the machine works... Read that again WHEN THE MACHINE WORKS. I have had my DeLonghi for 57 months.
Summary: I've read other reviews, some of which border on the silly, you have to empty grounds, add water, ah. . . clear it? Yes, like any home appliance unless you have hired help, you've got to clean any food/beverage machine.
Summary: Was a huge purchase, but 2 months later, we are still glad we spent the money. One thing to note, we used to use a five pound bag of beans every three weeks on our old drip coffee machine. Now we use a five pound bag in about five weeks which is a money saver and a nice surprise.
Summary: This is a great coffee machine until you have a problem. Horrible customer service. Your machine will stop pumping the milk. All parts are backordered. Orings, new milk container,no stock. NO Customer Service