IF YOU BUY, PRAY IT DOESN'T HAVE ISSUES! DELONGHI'S CUSTOMER SUPPORT IS TERRIBLE.
Amazon Customer, Amazon
19 March 2014
Summary: I was very excited when I purchased my machine just under 2 years ago. However, after just 1 year, I began to have problems with the machine. I would periodically get an error that "Ground is too fine, adjust ground level". I performed the steps Delonghi said to fix the issue and it did not fix it. Finally, after several months of calling Delonghi they had me send it to a service center in Covina, Ca. I waited for weeks and didn't not hear any information on my machine.
Summary: Keep it simple here. The machine makes awesome Americanos, lattes, capuccino, mochas, et al. Fresh beans and fresh brewing are great. When the machine works... Read that again WHEN THE MACHINE WORKS. I have had my DeLonghi for 57 months. During that time it has been broken or in the shop 19 months - yes about 1/3 of the time. And these are big, internal repairs - not something I "broke". The entire display went out. The boiler stopped working.
Summary: Bought this product online from Essential Espresso. Arrived not working (water pump does not deliver / circulate any water). Tried online tips, manual, included DVD, etc. Called Essential Espresso and they said call Delonghi. Delonghi rep repated steps I had already tried to prime pump and then said I needed to send it in for warranty repair - would be 2-3 weeks, etc.
Summary: Makes the worst lattes. I describe this as the "neediest" automatic espresso machine I've ever owned. It constantly needs something (refill tank, empty grounds, fill beans due to small hoppers, bins and tanks). Highly suggest not buying this model.
Summary: I had the esam 4500 and upgraded to the Gran Dama. It's a little over a year now and the LED display just completely died on me. I live in colorado and to get this looked at costs 300 plus then whatever the parts and maintenance are on fixing the issue. I would think this being a high end machine that it would typically last longer then 1 year. The 4500 lasted just over a year and had to be replaced.
Summary: I purchased my original Gran Dama about 18 months a go. A few months after purchasing it I returned it because the display stopped working. They exchanged it. Now the display has quit again. DeLonghi tells me they cannot help me because I cannot find the receipt. Very disappointed in over $2000 wasted because of their poor manufacturing. Please, consider another manufacturer. As you can see I had repeated issues with DeLonghi.
Summary: Little heavy on the learning scale to use. Took month to get it. Only used it like 4 times then it broke got stuck telling me to clean the grounds tray you could eat out of it it was so clean. Called there tech put me threw some test with the machine ... then sent me a box for shipping for repair and told me it will be another month or more. Remember I paid over $2,000.00 for this. DO NOT BUY THIS MACHINE!!!!!! Wanted to just throw it in the trash and write it off.
Summary: I have bought two DeLonghi machines and both have failed within a year and both have been sent back for repair two times each. I will not buy another one as the quality is so poor. Find another one to fulfill your needs.
Summary: After careful research, I decided on the Delonghi Gran Dama instead of the Jura expressa. Today I received my Gran Dama in advance of my visiting house guests who arrive tomorrow. The machine arrived on time ... I put the DVD in my player to follow instructions and learn the features. The DVD DOES NOT WORK!! The frames of the DVD are rolling so that it is impossible to watch. All other DVDs work except this one. Well now I have read the instruction manual ...
Summary: I had to return two of these machines - on the first, the milk pitcher was almost impossible to install on the machine - it worked a few times, then started sticking terribly. Then it stopped recognizing that the pitcher was installed at all, thereby making a latte impossible. On the second machine it only worked once. I spoke with DeLonghi and they acknowledge that they had heard about this problem from other people.