Summary: The electronic control board on these machines fails after about a year. Unfortunately, I purchased two of them and keeping them operational has been frustrating. Delonghi has a very sparse service network, so unless you live in a big city, you face a hefty freight bill to send it for repair and a...
Eats O Rings causing you to have to waste your time prying them, 3 at a time, out of DeLonghi.
Paul Semonian, Amazon
19 September 2014
Summary: The thing eats O-rings and DeLonghi service representatives parse them out while under warrantee 3 at a time... so you need to call back, waste 30 minutes on the phone to get them to send you 3 O-rings....
IF YOU BUY, PRAY IT DOESN'T HAVE ISSUES! DELONGHI'S CUSTOMER SUPPORT IS TERRIBLE.
Amazon Customer, Amazon
19 March 2014
Summary: I was very excited when I purchased my machine just under 2 years ago. However, after just 1 year, I began to have problems with the machine. I would periodically get an error that "Ground is too fine, adjust ground level". I performed the steps Delonghi said to fix the issue and it did not fix it.
Summary: We have had our Gran Dama for over 5 years now and has held up very well under daily use. I use it every day for a double large cup of coffee and on weekends we usually make Cappuccino. First and foremost, I give very high marks coffee output.
Summary: Keep it simple here. The machine makes awesome Americanos, lattes, capuccino, mochas, et al. Fresh beans and fresh brewing are great. When the machine works... Read that again WHEN THE MACHINE WORKS. I have had my DeLonghi for 57 months.
Wish I could give it a higher score because the concept is great
Loves Amazon, Amazon
9 July 2013
Summary: I've had my Gran Dama about 4 years now. The lattes it produces aren't as good as my 6 year old Starbucks Barista I bought for $400. I've had to replace the LCD screen when it was 2 years old. Out of warranty of course. There aren't any repair shops in Arizona, so we had to ship it to California.
Excerpt: If you like Cappuccino, then you will love this! It is simple to use but gives professional results. But, if you are single cup maker, there is not enough time saving - it takes almost as much prep time and clean up time as a manual.
Excerpt: If you like Cappuccino, then you will love this! It is simple to use but gives professional results. But, if you are single cup maker, there is not enough time saving - it takes almost as much prep time and clean up time as a manual. But if you make multiple cups, it is definitely great.
Summary: Bought this product online from Essential Espresso. Arrived not working (water pump does not deliver / circulate any water). Tried online tips, manual, included DVD, etc. Called Essential Espresso and they said call Delonghi.