Summary: LOVE LOVE LOVE this espresso machine! It is perfecta. Every day, all year long we enjoy the great coffee this machine pumps out. We work form home and this machine keeps us going all day long. It's better than our local coffee shop and is just awesome. Highly highly recommend!
Summary: WORST FULLY AUTOMATED COFFEE MACHINE YOU CAN BUY !!!!! This machine is not worth the money you pay. It broke down after only 8 month and never got fixed by DeLonghi. When I send the machine in to get fixed, it took them over 6 month to return it back to me !!!
Summary: I don't care how good the coffee tastes at this point. the Customer Service is the most disgusting, disorganized and useless I have ever seen. IT has been 9 months since I had an issue with the machine. It was sent to service twice, but not before 2 weeks of " let's try this fix at home" .
The Delonghi ESAM5500M "Perfecta" is "Imperfecta"...a total fail
Henry Lemmetti, Amazon
24 February 2015
Summary: I am an espresso/cappuccino only coffee drinker. Recently, after 13 years of service, my Saeco Vienna Deluxe gave up the ghost. My daughter bought a DeLonghi Magnifica, and gave it kudos all around. I decided, even after the divided reviews, to get the DeLonghi Perfecta.
Makes excellent coffee, but take poor customer service into account when considering this unit.
19 January 2015
Summary: It makes great coffee. I have no complaints about that. Taste is relative, so I can understand how some may like it less than others, but I have no complaints about the coffee. The frothed milk is perfect, the coffee tastes just like it should.
Cleaning is relatively easy, but it must be done by hand
31 December 2014
Summary: I have had my machine for almost 5 years, and considering the other reviews, I consider myself lucky that it is lasting as long as it is. The machine makes decent coffee, heavy on the caffeine, but as mentioned in other reviews, it is not hot enough.
Summary: Our little Delonghi EC155 espresso machine sprung leaks after two years of heavy use and constantly being on (it stayed on all day long and some nights). Since my husband had become such a fan of espresso over the past two years, instead of replacing it with the same simple model type we thought we...
Summary: For the first 9 months life was good. Get up in the morning, press a button, and instant cappuccino. Then the milk frother started acting up. Not as foamy, not a steady stream, etc. Called DeLonghi, and customer service was great.