Summary: We have had this in for repair 3 times. Same story from delonghi they say no problem. When I get it back it still says grounds too fine and wont pour any coffee. Last delonghi for me. so two months after i sent it in i got it back. broken water reservoir, order new one took 3 tries to get one . filled with water and turned coffee machine on and it immediately says grounds too fine and insert water spout and press ok again.
Summary: I purchased this machine because I already had one and my husband is a creature of habit. Out of the box is was defective and never worked. I contacted Delonghi directly to see if they would replace under the warranty. This is after waiting on hold for 30 minutes to talk to a rep. Another 30 minutes to trouble shoot, and still they refuse to replace machine.
Summary: We purchased this product in April of 2012. We noticed immediately about problems it had with dispensing. After several telephone troubleshooting sessions, customer service told us to ship it to them to fix. They had it for approximately 5 weeks. When it came back the front covers were damaged. The unit was working right but it looked bad. After many phone calls to DeLonghi and customer service they finally agreed to fix the damage.
Summary: We've had our DeLonghi for a couple of months now & love it! It's super easy to use & makes for a quick cappuccino, latte or espresso each morning. Looking forward to using this for a long time.
Summary: This coffee maker is truly amazing. Its quick and convenient. I recommend purchasing Starbucks syrups and whole bean coffee, trust me you can taste the difference. Don't forget to purchase descaling solution as the product comes with one sample pack good for one descaling. I also recommend using distilled water to for longest lifespan, it hasn't had problems but if you're spend this much on a coffee maker, you better be taking good care of it.
Summary: We basically love this coffee machine and used it every day. We noticed a funny noise and called DeLonghi who recommended that we send the machine to their authorized repair, Appliance Repair Center in Middletown New York. That was about 5 months ago. After about 6 weeks, and many follow-up phone calls, we finally received the machine back from Appliance Repair---in pieces. Apparently, they had not packed it well (UPS denied the insurance claim).
Excellent coffee/espresso/capp machine as long as you follow instructions..
6 March 2012
Summary: I bought this for my husband as a Christmas gift and it earned its keep within two weeks. I had it delivered to his sister's house where we spent our holiday and we cranked out coffees and cappucinos at least 10 times a day. We have not had any issues whatsoever with it mechanically. One issue we have is purely cosmetic - the grate you set your cup on is getting scratched up. Considering the money it'd be nice to see it better condition after only a few months in use.
Summary: I bought my wife a DeLonghi ESAM3300 several years ago, and the coffee was so good that even I started drinking a cup every once in awhile. Years later, we now have given the 3300 to our son and have purchased 3 of the ESAM3500 model so we can drink good coffee at home, at our mountain cabin, at the office, and at our son's house.