Summary: While the coffee tastes great, this machine was a total waste of money. My machine stopped making full cups of coffee after about a month. While sometimes pressing the button would give me a cup of coffee, a lot of the time, the beans would be ground but only a centimeter of coffee was produced (this is despite the full-cup settings or any other settings).
WELL, THE COFFEE IS NOT AS GOOD AS THE SAECO, BUT THE MACHINE IS BETTER.
Poopsie Efficient, Amazon
15 October 2013
Summary: We had TOO many Saeco Vienna Deluxes all with assorted problems so we bought this one instead. The coffee setting is SO much more sensitive and so it REALLY matters where you have it on how good your coffee is going to taste. We own a coffee plantation here in Kona, Hawaii; and we drink it all day long. The coffee is good, but still tasted better in the Saeco. And it's the SAME beans so we KNOW that it's the machine making the difference.
Makes good coffee, but quality and service need improvement.
26 September 2013
Summary: I bought this machine a little more than two years ago. It's been used lightly, maybe once every two days on average. It's been making great coffee until about 1 months before the 2 year warranty expires when a light start flashing indicating some problems, which stopped the coffee making in the middle, ending up with half cup coffee made.
Summary: ZERO STARS IF POSSIBLE. Owned one for five years. It started seeping so we replaced it. The new one ran for three months when it began to intermittently make coffee. It would start but quit before filling a cup and lighting the empty tank warning. Sent it back to service center. Came back after thee weeks, scuffed up, and not repaired. Sent it back a month ago or so. Waiting on parts now.
Summary: Our $900 model stopped working during the warranty period. Unlike my experience with Nespresso, which overnights a replacement loaner machine while yours is in the shop, Delonghi sent a shipping box about two weeks after my call. TWO MONTHS after shipping my machine off I called DeLonghi. I was told that customer service did not have any information on my machine, and that someone would contact me within 24-48 hours. True to form, I never received a call back.
Summary: I do not recommend buying this machine. Only 3 months after purchasing it, it started acting up. Now there is no water feeding the coffee maker. Before the water pump was loud (at least more than I would expect). Also, it would only drip when the setting for the coffee strenghth, but the machine could not handle this setting. I tried to clean it with declasifier, changed the settings for grind coursness, and coffee strength levels...
Quality product; easy to use; great tasting espresso!
10 September 2012
Summary: This espresso machine is top notch! Easy operation and consistent results each time. The only negative is that the small lights on the function buttons are hard to see in the early morning sunlight, Very pleased with my purchase!
Summary: I purchased the DeLonghi ESAM3300 prior to my Army unit's deployment to Afghanistan last Fall. We counted on the coffee maker to crank out roughly 30+ cups of espresso and coffee a day. The machine has been used and abused, and is still Soldiering on through extremely dusty conditions without fail. It has not needed any service (other than the descaling function every 90 days)...
Summary: Have had our Magnifica since June 2011 and it is indeed magnificent. Heats up in moments--not even minutes--and then dispenses lovely espresso and/or coffee that has crema on top. The machine requires that you dump grounds and refill beans and water every day or so, but what coffee maker doesn't?
Summary: First, this unit makes some of the best coffee and espresso that I have ever had and is extremely easy to use...that is when it works. And when it doesn't, don't expect good customer service or warranty service from Delonghi. I've been through three of these from last October to this August...11 months. The first unit started leaking muddy water after a few months. A call to Delonghi promised me the "white glove treatment".