Summary: bought the machine, it started leaking water everywhere within 2 weeks. Called Delonghi,to return it. They told me they would send a box for us to return it. 3 MONTHS later and 10 emails, 5 phone calls before we could get the box...and then they expected me to pay for a return.
Summary: I've owned this machine for over 3 years and it's worked flawlessly through all that time and continues to work flawlessly. I've turned many gourmet coffee afficionados on to this machine by simply making them a cup of high quality espresso bean coffee (Barefoot Coffee's "The Boss").
Summary: It took us awhile to start using, since there was a delay in us moving into our home. However, we noticed right away that the espresso shots were "weak". We called DeLonghi, went through hours of troubleshooting, cleaning, and purchasing many different kind of beans.
Excellent coffee at a great price stands the test of time
D. Prorok, Amazon
6 March 2015
Summary: It's hard to believe I have had this machine for over three years. The promise of a super-auto espresso machine borders on a luxurious dream: at the push of a button, warm, fresh, delicious creme-laden espresso whenever the whim arises for another cup.
Great coffee, but NOT a set-it-and-forget-it machine.
Kirk Colvin, Amazon
6 March 2015
Summary: We've owned our Magnifica for about two years (bought it at COSTCO, like so many others have). This is our first automatic coffee/espresso maker, so there was some learning curve we had to go through.
Summary: Avoid this machine!!! This is a short video of a problem with this espresso machine well known to DeLonghi in which they do not acknowledge by not offering any kind of refund or replacement (see other customer reviews that rate this product 1-2 stars).
Excellent espresso machine and great customer service
Not a size 6, Amazon
6 March 2015
Summary: I have been using this machine on a daily basis for more than 2 years now, it's been nothing but great coffee coming out. Today, finally got to try their customer service. The "infuser" dropped and the machine didn't function this morning, on a Saturday.
Summary: Good espresso machine but poor customer service. This is a great machine when it works. Unfortunately it has design problem that creates air gap in water system as a result water tank indicator lights start flashing and resolution provided in user manual does not solve the problem.
Summary: This coffee machine was the first "big" purchase my wife and I made when we finally started making money. That was 5 years ago. After making literally thousands and thousands of espresso shots it still works great.