Summary: Quite frankly I am perplexed and not sure if I like the Latissima Plus or not. First the positives. First, the process is fully automated, though it helps to follow the instructions as per manual to avoid initial frustrations. The entire process is simple. Just insert the pod and press one of the four buttons to get your drink. The machine does the rest. Second, there is an ability to customize your drinks.
Summary: The taste is great and the product is easy to use. The beverages are just not hot enough. Since they aren't really hot to begin with they cool down to room temperature very quickly. That means you have to drink them quickly. I would prefer not to have to drink them so quickly.
Summary: I would have given it a 5 star rating if it was not for below. I have had my Lattissima for about 7 months now. I love the drinks it makes. About 1 month ago, the milk started not frothing well. This got worse until it didn't froth at all. I cleaned and descaled it twice. This did not help, so I called customer service who said it was the milk frother which is in the black lid you see in the picture on top of the milk container. They said I needed to buy a new lid.
Summary: Ordered this for a present for my son whilst l was visiting the USA and was under the impression it came with 40 pods, that is why l hose this one. Only the holder arrived so my son now has to order pods for it. The description is a little vague and it would be better if it said no coffee pods come with it as the machine is no use without the pods. He said it is a lovely looking machine but unable to use it until pods arrive.
Summary: The flavor was excellent and it was great that you cld use your own milk unlike other pod machines. The problem is that it's not hot enough. I considered keeping it and just heating it in the microwave each time but that is unacceptable for a $300+ machine.
Summary: The machine produces a nice coffee but the milk frother produces way too much froth. I also have a CitiZ with Milk by Krups and I have to say that is much better. This machine is also a bit of a faff to clean the milk section with way too many parts. I was happy with the machine until I bought the one by Krups.