Summary: Absolutely horrible machine. Paid $400 for this to have it work for 3 weeks. I have had nothing but problems since purchase. It has been shipped back multiple times for repair, never to come back working properly. Won't froth, isn't hot. I take it directly from the spout to the microwave.
Summary: This is a great machine. Easy to use, clean, etc. We got the first machine for the office, then I bought one for my home and now I am buying one for a Christmas gift for my parents who saw my machine, loved the coffee and now also are interested in a machine.
Summary: Ok, I love this thing overall and use it every day, but I have to complain about the milk holder. There is a little pivoting spout that folds in and out. When out it will point the pressurized milk into your cup.