Summary: The EC 860 quit working after 2 weeks and then would only spit hot water. DeLonghi customer service was the worst I've ever encountered telling me only that I had to find a service place, I had to call to prearrange the places willingness to do the warrantee work on it and I had to pay the shipping... after 5 attempts to get any response at all.
Summary: I would've been very hesitant about purchasing this item after having read the reviews. A client made me a latte one night and I commented that it was much better than what I could get from my 10 year old Starbucks machine. I liked making espresso or lattes, but usually used it about once a month because it was such a hassle. I went home that night and decided to have another and my Starbucks machine was totally dead.
Summary: I have used this unit for over a year without any problems. It works as advertised. I do agree with one of the other users that the instructions were somewhat cryptic. This is not an Apple product. The initial set up is not intuitive. Read the instructions more than once and go for it. The price is reasonable and the performance is as expected.
Summary: Makes good coffee Pros/Information: - Heats up quickly from standby : I do not believe it is more than 60 seconds to start making coffee - Automatic milk frother works well. Makes pretty good Cappuccino - Cappuccino by default fills completely 10oz cup (foam to the top of the cup) - Decent semi automatic machine for reasonable price.
Summary: I purchased this machine last summer when my very old Estro Profi espresso machine bit the dust. After some trial/error with this product (the instruction manual was not very user friendly) as well as watching You Tube videos of a local coffee shop that tested the product it works great. The espresso can be adjusted to taste (shorter flow of water for a stronger shot) which I do like as my spouse tends to like his espresso drinks more potent than I do.