My original DeLonghi worked for several years, but the replacements I got both leaked and now I have none.
Doug J. Harper, Amazon
18 March 2014
Summary: My original DeLonghi worked for several years ok but the replacements I ordered both leaked and now I have none. I believe there is a design problem with the plumbing to the heat coil interface and it's very hard to repair. I would never get another one after I took my old one apart to see what went wrong originally and I even took apart the replacements that both leaked. This could be a very dangerous situation, high voltage, heat and water.
Summary: This Delonghi coffee machine has a very weak pump. I use it everyday only for 1 espresso every morning and I have been obliged to change the pump after 1 year of use after fighting with Delonghi that didn't want to change it for free because the warranty was over (it was the 13th month). It is impossible that for the very light use (1 espresso per day) and with the cleaning done with their decalcifier fluid (I did it after 6 months) the pump went broken.
Don't buy it, it leaks big time and they don't give me a refund!!
Heeyoung lim, Amazon
22 September 2013
Summary: I never had such a bad experience like this. First of all, I bought two identical items and they both leaked just like most people said here. That's manufacturer's problem, not the seller's, no problem. So I returned both of them in one package as "the lady"(since she said she is "THE ONLY ONE" who takes care of customer services) told me to do(she only sent me one return label and when FedEx guy and I called, she said it is fine to send them together with one label).
defective on arrrival and unreliable customer support
Edmund Gean, Amazon
29 July 2013
Summary: Very frustrating working with Delonghi customer support. When unit arrived defective, Delonghi customer support did some troubleshooting over the phone to confirm unit was defective and offered to send a replacement immediately. A week past by and with no replacement in sight, I called back and was told that they did not receive a copy of the sales receipt and the severed power cord. Fortunately I had a tracking number to prove that the item was mailed.
Summary: unit wouldn't actually make espresso, just leaked all over counter, followed all the instructions, ran water through the unit but all it did was leak out the bottom of the unit right out of the box
Summary: I bought this machine for my office, to save the $3.50 a day I spend at the corner chain coffee shop. What a mess! I've had two De'Longhi machines like this before at my house, so I like the brand, but maybe this model, or my particular machine, was a dud. I've spent the last half hour cleaning up the mess! Water pours out somewhere from the innards of the machine, instead of through the espresso filter.
Summary: Returned it for refund today. Pretty sad about it, this little machine made pretty good coffee for the price but it leaked from the removable container at the back. I took a chance and bought it even though I knew about the leak problem from oher reviews. I did notice that if I carefully dried the connection between the container the machine and Filled wihout removing the container I could delay the leak long enough to use it without too much of a puddle.
Summary: What a disappointment! First of all....half of the water leaks out the bottom when making a coffee. Also, the machine is so light that you need to holding down while preparing to brew. I've spent more money on terrible little coffee makers lately that I have decided to just take the plunge and splurge on a quality one. It will pay for itself in no time.