I suspect we were sent a previously-used, broken machine!
House of Loxley, Amazon
8 December 2012
Summary: When I opened the coffee machine box, I noticed a small amount of water in the machine. It looked unused in every other respect, so I assumed it was simply a machine that had been tested... Big mistake.
Summary: I was so happy with this machine for about two months, made great espresso. And then... the coffee started coming out really bitter. I tried everything: I descaled, tried brand new coffee, ran water through it again and again. It just kept on being weirdly metallic and bitter.