Bought my Rialto in 2008 and it is still going ...
3 April 2015
Summary: Bought my Rialto in 2008 and it is still going strong. Needed repair once while it was still under warranty and this was satisfactorily taken care of by DeLonghi. No complaints with anything else.
Summary: I have owned this product for more than three years and has worked great. Started to malfunction and have received horrible customer service. Not even offered parts and or service to get the unit back up and operating. Expensive coffee maker that you can't even get repaired.
Summary: I own more than one Rialto EAM4500 and EVERY one has broken! Does not hold up with only part time use. Support is poor. No knowledgeable tech to give help, only a phone rep with limited knowledge. No service manual available that I could find.
Summary: We absolutely love the coffee from this machine. We have a real hard time drinking any other coffee! We are spoiled by the ease of operation and the flavor of the coffee! We like so much we have purchased a DeLonghi for each of our kids to enjoy!
Summary: This unit worked fine for a little over a year, but failed well within the two-year warranty period. Delonghi did not have internal repair or service facility so had to wait almost three weeks for them to send packing instructions and material for shipment to third party repair center.
Summary: This machine is a waste of money. I bought a Dehlonghi about 4 years ago from Starbucks. It died just under the warranty. Dehlongi is a horrible company for customer service. Lucky enough, Starbucks replaced the machine with the Rialto. Our milk frother does not work.
Summary: I have progressed over the years from basic brewed, ground coffee to fresh ground, brewed coffee, then to burr mill ground, brewed coffee, and finally, to this Delonghi Rialto Automatic Espresso Coffeemaker. Wow! This machine is the ultimate in enjoying a cup of coffee.