Summary: This product no longer works. Doesn't steam or froth milk. Also does not make espresso! The machine worked alright the first week and then slowly deteriorated to not working at all. Worst of all I cannot return the item. So I would be careful and really research before buying this product.
Summary: We took this traveling with us for our family Xmas holidays, opened the box, plugged it in, followed the operation instructions, and water started leaking from the drip tray! A 45 minute long distance call on our dime troubleshooting with Customer Service yielded no success and we were finally told...
Summary: The selector switch that goes back and forth between steam and espresso broke on our first unit within a month of purchase. They sent us a new one. That selector switch broke within 3 months, so they sent us a new one. And then THAT unit's selector switch broke yet again this past weekend.
Summary: My wife and I used this to make very good cappuccino -- a cup each, about four times a week for 14 months. Then, over the course of a week or so, the frothing wand lost 90% of its pressure and wasn't worth using anymore. We tried dismantling and cleaning, but that didn't help.
Summary: Bought this machine in April 2011 for $150. We used on a daily basis, most days creating perfect jumbo cups of cappuccino. Some days the espresso was weaker than others...some days the milk was perfectly frothed, other days not so much.