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Breville BES820XL
6.1 out of 10

Breville BES820XL

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Reviews and Problems with Breville BES820XL

Showing 1-10 of 28
Overall 2
2.0

I wasn't concerned about the taste but about the fact I was getting good espresso but the gauge barely moved

JUDI AU, Amazon
26 November 2014
  • Summary: I bought a amazon model warehouse model first. The water reservoir was shattered, there where huge dings and dents, and multiple scratches; this was hardly the "minor cosmetic damage" that was advertised. That went back and I bought a new one.
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Overall 6
6.0

Poor durability record, fickle hit-or-miss espresso quality

AI Reviews, Amazon
7 September 2014
  • Summary: I bought this machine in January of 2009. The boiler recently sprang a leak. For the price, I don't think that 5 or so years is a pretty good durability record. I did descale it regularly as per manufacturer's instructions. Before the leak, the quality of the espresso it produced was hit or miss.
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Overall 6
6.0

...This is Awkward

Crazed Cook, Amazon
14 February 2014
  • Summary: I don't really know how to write the review. To start with I returned it but it wasn't all bad really. It's got a great finish but it wasn't worth the money to me, for quality. To be fair I worked at a coffee shop for 4 years, and drink 3-6 cups of coffee daily, and the machine I worked on cost...
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Overall 2
2.0

Great machine until it stops working!

Libros de Arte, Amazon
3 February 2014
  • Summary: After two years the pump stopped working. It made delicious lattes up until its untimely demise. Time to move onto another manufacturer that is not Breville for my next machine.
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Overall 2
2.0

Breville is a bad idea

CraftsmanDirect, Amazon
9 January 2014
  • Summary: We would never put another Breville product in our home. IF it does break there is absolute zero change of getting any level of customer service. Best of luck if you buy one.... You are on your own.
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Overall 8
8.0

a Great machine.

traderjim09, Ebay
1 December 2012
  • Summary: I love this machine and the reason I gave it 4 stars instead of 5 is that it does not have the grinder. It makes delicious shots beautiful crema and is reliable. I love the programmable feature where I can set it to make my coffee shots the same everytime. Great machine.
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Overall 10
10

Perfect Machine

Amazon Customer, Amazon
3 January 2012
  • Summary: For a refurbished price I got the machine for a little over $150, I had a Saecco, the Starbucks barista machine, it was OK, this machine kicks it in the #@$% Fantastic, steams milk in 20 seconds, fantastic crema, hot product, follow the instructions and you get absolutely as good as a coffee as you...
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Overall 2
2.0

First excited, then disappointed

Dirk, Amazon
13 June 2011
  • Summary: I was very excited when I received my Breville BES820XL. I looks awsum and produced much better coffee than the Senseo which I was using. Soon the pump began to fail, and was making a lot of noise but no pressure.
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Overall 10
10

Defective Machine Out of The Box UPDATED October 31, 2013

Jim Robinson, Amazon
25 April 2011
  • Summary: Persistence pays off. Contacted Breville Corporate Headquarters and eventually connected with someone who took care of the problem. In fact, they had me wait a couple of extra days so they could send me the newest model at no charge.
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Overall 10
10

Great Buy

Julie A. Palmer "BellaMia711", Amazon
28 March 2011
  • Summary: This was a gift for my Son who sent me the link. He loves all things coffee and he said that this does a really good job.
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