Summary: Have had Italian Espresso machines that only lasted a couple years and were fraught with issues. When the last Italian one died in 2010 I decided to go German! This machine is fantastic. Works every time and not fidgety. Easy to clean and makes a great coffee or espresso. The steamer is high power and froths milk like it should. When this one does, if it ever does, I will buy Bosch again.
Summary: The saga of this review begins just before Christmas. As I unpacked the unit I noticed coffee grounds in all of the packaging, this tipped me off that something was amiss. It was definitely used before as evidenced by the presence of an alarming amount of coffee remnants, smudges on the controls and clearly previously opened packaging. A call to Amazon customer service began the return process however securing a guarantee for an actually "NEW" product was more difficult.
Summary: DO NOT PURCHASE this machine. I have tried and tried to work with it as it seemed like a good concept. I have always used Saeco machines and had pretty good luck. A friend recommended this as it is actually a Jura product that is manufactured for Bosch. Good luck getting any customer service as most of the Bosch team doesn't even know they make espresso machines. Filters are impossible to find and cleaning tablets will run you approx $40.
Summary: Have to push the beans down every time to insure they get to the grinder. Water tank is small.- refill often. My previous Saeco worked for 5 years of constant on time. This one has auto shutoff which is a positive. You do have to leave the coffee bean door open all the time so you remember to hand push the beans down each time. Try to find an automatic machine that has all the critical assets working - Disappointed user.
Summary: Unit showed up today and just makes a nasty grinding noise when I try to "refill the water pipe system in the appliance". I can't be sure but I wonder if it's a refurb that is just being cycled from customer to customer until someone misses the chance to return it and has to pay to have it repaired. No way any reasonable test at the factory would have missed this. Headed back to Amazon tomorrow. Hope you're not the next one to buy it...
Summary: I owe a coffee machine Bosch Benvenuto Classic Thermoblock. Bed maintenance from Bosch and machine is really not good... When grinding the coffee it smells burnt plastic and the coffee tastes de same. Sent it to Bosch under guarantee, they said the machine was perfect and I had to pay EUR 70 for having asked for it to be fixed (had to pay for a taxi, so to say). I complained to the Bosch HQ and did not even got a reply. My advice, buy any other machine but NOT Bosch.
Summary: We have had this machine for about 7 years and I can't imagine my morning coffee without it. Absolutely a tank and makes great cafe Americano. Check the technical specs and you will see that this beats out machines that are 2-3 times the price.
Summary: THIS IS MY THIRD TRY AT GETTING A COFFEE MACHINE WHERE I CAN GET A GREAT CUP OF COFFEE. I MAKE AMERICAN COFFEE (DECAF) AS WELL AS CAPPUCCINO"S AND EXPRESSOS FOR FAMILY. I TRIED THE CUISINART GRIND AND BREW AND SAECO ODEA ECLIPSE WHICH WERE BOTH RETURNED TO MERCHANTS BECAUSE COFFEE WAS NOT NOT SERVED HOT, I NOW HAVE THE BOSCH B20. A BIT PRICY BUT YOU GET WHAT YOU PAID FOR. I CHOSE AMAZON DUE TO PRICE OVER A LOCAL DISTRIBUTOR. I SAVED$100.00 PLUS TAX (7%).
operational uncertainties for Bosch Benvenuto B20 coffee machine
22 January 2011
Summary: Is the machine being unpredictable or can I not find the proper way to operate it? Keeping the machine "on" with the top button lit, I slightly tap it to get it started. The second button then lights up flashing and when it is solid, I press it.Sometimes it makes an (unwanted) espresso or just hot water. On other occasions it produces the desired cup of coffee. Also, the screen asks for water or coffee when it has been sufficiently supplied.
Summary: Want to know what a $1000 cup of coffee taste like? I still do. Against my better judgment I forked out a grand for a coffee maker to make my wife happy for Christmas. It was dead on arrival, just flashing fault codes. After messing with it for a weekend, I called Bosch hot line as instructed right on the machine. No trouble shooting, no advice from them, just a phone number of a repair shop apparently somewhere in NY. No thanks.