Summary: This is my second Black &Decker Smart Brew purchase. My first Black & Decker Smart Brew lasted for years. The coffee is so good. Tastes like the coffee we use to perk in the old electric percolators. I love the carafe. Keeps the coffee hot. The water level guide is a bit challenging to see how much water you have poured in the maker, but once you get use to the coffeemaker this is a minor problem. You can premeasure the water so you know how much to pour in.
Summary: I have been using this coffee maker to make hot team every day for about 10 years. I love it and it has worked fantastic. I am looking for a replacement carafe because the one I have is just starting to lose it 's seal around the edge and leak a tiny bit. Want to get a new one so I can keep old carafe as a spare. This is perfect for tea since it won't stay on heat and burn it. It has worked wonderfully with ALOT of use. I would definitely purchase again.
Summary: My previous b&d didn't have to be pulled to the front of counter, to be filled for brewing. I had to find a spot without overhead cabinets to place this one, making it awkward to use. Also have to make sure the pot is set just right or it overflows while brewing. Old unit kept coffee hot to about 5:00 pm when made around 7:00 am, this only keeps it hot until around 1:00 pm. I didn't return it, as I didn't see anything better when looking for a new coffeepot.
Summary: I loved my old B&D thermal programmable pot. After many years it died. This new one has flaws. It doesn't "click" into position so one is always wondering if it indeed is on the correct position. It does not keep the coffee hot as long as the old one. It is harder to fill for two reasons: the water container is not removable and it is hard to see at what level the water has reached.
Summary: Downsizing from a fancy/expensive 12-cup Cuisinart, we consider this B&D 8-cup to be an affordable and reliable source of morning joe, keeping the brew fresh and hot 2-3 hours in winter. It is easy to use, easy to clean, and in its simplicity poses none of the rusty hotplate (Melitta) or baroque lid (Cuisart) problems of fancier models.
Summary: This is a piece of junk. My Black and Decker I had for 7 years was great. This drips down the side of the carafe, and if it's not properly in the base overflows all over the counter. Can't see the water level through the side window. The top is a pain to tighten and unscrew, and you need to unscrew the lid every time you wan't to pour a cup of coffee. Bought the Malitta instead. Love that one. DO NOT BUY THIS TRASH!
Summary: This pot is great when it works. A spring broke in my carafe after about 4 months, so that I could not use the button on the lid to get coffee, I had to rotate the lid to allow coffee ourt. I contacted Russell Hobbs (actually supplier), they agreed that it was a warranty issue. However, the replacement carafe has been on order (according to the supplier), and no delivery date has been given. Keep in mind service issues when buying a Black and Decker small appliance.