Summary: Unit well designed and reliable , company customer service is very understanding and helpful that counts most. Unit designed for Coffee brewing not for stand alone Hot water maker , coffee beans have oils that keep unit interior surface coated protecting interior from any deterioration.
Summary: I would prefer no stars but I'm just working with this rating system. This machine works, as in, the water becomes and remains hot. It even comes out nicely and generously from the spout. The problem came about after using this machine for awhile.
Summary: Very impressed with delivery time - even though I was given dates approximately a week to 10 days after my order for shipping, the unit arrived at my home just two days after I had ordered it. Superb service. We are impressed with the coffee urn - it's just what we needed.