Conclusion: Complete rubbish, only good thing was the colour, a nice shade of red. The handset kept freezing and always had a bad signal,and emergency calls only, even though other sony ericsson had good signals in the same area. Reported this to "3" and left the phone for repair but was returned with same problems. So now "3" have replaced it for me with a LG. The se hazel sad to say has put me off sony ericsson.