Pros: This phone gets the basics right. Texting is easy. Phonebook easily organizes your data in one spot. Call quality is good. Start screen with live tiles is good looking and interesting. Internet browsing is satisfactory and plenty of basic apps.
Cons: I bought this phone for the 64gb card slot. I wanted room for songs and pictures to interact with Facebook and be entertained on my long commute. Half of my pictures can't leave the phone and half of my music won't play. Error messages aren't helpful
Common Nokia Lumia audio fault - Quality problem ?
11 January 2014
Summary: Had the same audio problem with this phone and its replacement from Amazon. Intermittently no sound from earpiece during a phone call - no dialing tone when calling someone, then can't hear each other when they answer. (Worked only with speakerphone) All 'fixes' on Nokia website don't work. A guy in a Nokia Care Centre seemed aware of the problem, and claimed to have fixed it by fitting a new earpiece speaker. Next day problem returned. So have returned second phone too.
Excerpt: This phone tries to be too clever, yet it does not have a simple function such as 'phone book/ contact list for only phone numbers'. This phone does not allow me to creat an independent contact list which does not link with my e-mail account. I do not want to keep all information in this phone, but it does not allow at all.
Excerpt: Unfortunately just upgraded to this from my Nokia E7-00 and it doesn't come close to my old phone. You CANNOT for example select your own alert tone for incoming texts you can only select from the poor selection they give you, There is no notification light to show you any missed calls/texts etc you have to wipe the phone to see any missed calls, It's screen is 'messy' no matter what you try to do and it's theme package is rubbish.
Summary: For initial 3 days I had a great experience with Lumia 820. Windows is awesome. However it now shuts down quite often automatically. Have not installed any updates or applications. Either it is the problem with windows 8 or the nokia hardware. Lot of users have reported this problem to Nokia but it is yet to respond. Until Nokia doesn't provide a permanent fix to this problem, suggest to stay away from this phone.