Summary: Phone arrived as advertised. On small scratch, but after loading all of my information to the phone successfully I did not really care about the scratch. I also believe they would have taken care of it had I asked. I just really did not care.
Summary: I first got this phone in in 2005...nearly 8 years later, it still works just fine. I use it only for phone use. The phone still uses it's orginal battery. The only thing is the battery needs to be charged everyday versus every 3 days when I first bought it. But, show me a new smart phone that goes longer than 1 day. If you need a phone for just phone use...get this one.