Excerpt: I was looking for a simple phone similar to the Nokia 1202 I use overseas (not available in US). The biggest problem is NO network coverage inside the house. No bars, ever. This is due to the terrible, weak antenna which has been noted on other reviews.
Summary: Have owned this phone for 6 weeks and have been on the phone with customer support at least 6 or 7 times. The keypad locks itself continually even when the lock is disabled!!! Also, even worse, the text message function breaks down often so that messages can't be sent.
Defective Phone, Sent for repair, Came back defective
Roosevelt Franklin, Amazon
9 November 2011
Summary: The phone itself is a great bare bones phone for talk, email, texting, and very light browsing. . .if it acutally worked. The handset audio gave out after 10 or so days. Of course it was still under warranty, so I sent it back.
T-Mobile PrePaid Service is Awful, Phone is Cheesy
Amazon Customer "Charge It", Amazon
13 February 2011
Summary: If you're planning on getting a prepaid with T-Mobile, just buy the phone. Keep in mind that the activation will take at least 24 and up to 48 hours to get into the system. DO NOT purchase the refill cards on line, don't purchase the card with the phone.