Summary: Sept 2013 Motorola no longer supports CLIQ2 phone, whether purchased new or used. Software updates/upgrades are no longer available online (links still exist but don't work). They gave me an RMA # to send the phone in for an Android software upgrade. The RMA said I would receive the phone back within 5 business days. They received the phone 8/5. When I called they said turnaround was actually 7-10 business days.