Summary: We got the phone quicker than expected, which was great. However, the wrong battery was included. We got the right battery within a few days of calling them, which was also great. However, the phone wouldn't connect to the charger and the thing couldn't be recharged. Also, the camera didn't work. We got a replacement phone a few days later - again, packaged with the wrong battery for the model phone we ordered.
Summary: These are pretty bullet proof phones and are good for buying used phones. I Ordered two of these after flushing my old faithful down into the depths of the earth, one from NC and this one from Texas. The other phone ordered from the NC reseller was in my mailbox two days after the ordered and was in great shape with a new fresh charged battery and is currently living in my pocket.
Cons: Battery barely last a day without any use at all. Push to talk is turned off, Bluetooth is off. The battery on my old Motorola Adventure V750 would easily go 3 days. This is going to be a problem.