Excerpt: I've read the problems with the 5200 and I have 2, one for my wife. We have no problems and it's very comfortable to use mainly because of it's weight. Easy to keep to your ear. Additionally the phone has a button between the volume up/down for voice dialing to 30 slots. Because it's so handy I use it all the time without even having to take the phone from my ear. Finally the very small size hides some cool things.