Excerpt: I have been a loyal HTC user since the Thunderbolt. Have absolutely loved their phones over all other Android phones. I have had the One Max since March. I love(d) the phone...even being a huge phone, it's awesome, camera, screen quality, battery life, etc etc. But a few weeks ago, they did a software update and now my phone shuts down and restarts a few times a day. I have rebooted my phone back to factory defaults and it still does it.