Excerpt: I had to contact egadgets support to get the password to E-Ten's website to download the update that would allow me to connect with T-mobile to get the phone to work. Along with another website offering the steps to get online without having to purchase the "data" package from T-mobile I was working just fine. GSM, uploads, downloads, it all worked great. I purchased a cradle on ebay and it has hosed up the E-Ten. I will do a hard rest and get it going again.