Summary: This is the first time I have been disappointed with NewEgg. I contacted them regarding the problem and basically got a canned, "We're looking into it." Then again from another rep, "We're still looking into it." Then nothing. I had to find other cables to go with the phone when I took it on my trip as I didn't have the luxury to wait for their response. I don't know who newegg is getting these from but buyer beware, the accessories are not as advertised.
Pros: The phone is great, it does everything it is supposed to do. I bought this due to its frequency compatibility with international locations it would be needed in. Although, not having a touch screen is hard to get used to after having used them for so long on other phones.
Cons: The cons are related to the package not the phone. Like the other buyer, the package has been ransacked and no longer comes with the carrying case and headphones, the charger is black not white like it should be and the cable was a charge only type not the full USB connection. I had to use the cable from another cell phone to connect to my PC and update the phone.