3rd Toshiba Blu-Ray/DVD Player in 6 months! Beware!
Melissa S, Amazon
2 September 2013
Summary: Yes, that is right. I am in need of my third Toshiba Blu-Ray/DVD player in six months. Please take my review very seriously. Within the first two months of use, our Blu-Ray/DVD player started skipping, shutting off and not responding to commands. I contacted Toshiba, and was relieved to learn that they replace all defective electronics through their Acclaims Department and a website called Toshiba Direct. What a joke!
Summary: Like others, the player just stops working. Right now, it's stuck on 'stop' mode. TV is showing 'No Signal' through the HDMI cable. Up until this point, I was fudging around with the bells and whistles. I tried going to Netflix and that's when the problems started. My network changed so the thing can't connect. Then, I go to insert the correct credentials but can't even get to the dang screen to do so. It's stuck on 'Stop'.
Summary: I purchase this product because of the price, it was a nightmare. When I power on the product it cut off in the middle of movies, can't stream Netflix. I wasted my money. Look for a reputable brand.
Summary: DVD play has been a problem since the begining. First when I played certain blueray DVD'd the sound and voice would be out of sync with each other. Then there was a weird noise that it made when play other DVD's.
Summary: The player stopped working after a year. If I can turn it on at all, it shuts down after a few minutes and I can't turn it back on. The remote did not work well from the start (yes, we changed the batteries), but I considered that a relatively minor annoyance.
Summary: I purchased this Blu Ray player in July of 2011. I began to have problems with it in late September, and I called Toshiba Customer Service. I was then forced to leave my information to get a followup from a representative. The representative called me much later, and the process dealing with her was very prolonged unnecessarily (eg. I had to submit my receipt by fax, and the fax then had to be converted to pdf, etc).
Summary: This unit never had a chance to really get tested well. It arrived defective several times and finally recieved a working unit with a defective wifi adapter. We finally returned the unit for a refund. Ide recommend stiring clear of this Toshiba and look towards the Sony or Samsung both @ Costco. Below are the same models available @ Costco prices and availability may vary. Good Luck with your Smart DVD Blue Ray Player!
Summary: Rather than write a review, here is the letter I sent to Toshiba. Go ahead and decide for yourself. My current television and my previous television have been Toshibas. I *WAS* a fan of the brand, so I recently purchased a Toshiba BDX5200KU Blu-ray player. I was excited when I first received it to see how easy it was to set-up with just the one HDMI cable and the plug necessary. I liked the small, clean look, and the guided, on-screen set-up.
Summary: We are fairly tech-savvy, but this player's menus are confusing and we are receiving conflicting messages (one menu says we have a network connection with good signal, but the next menu says we can't access any of the online movie networks because we don't have a network connection), which makes it rather hard to troubleshoot.