Excerpt: I purchased the S550 in January, 2009. A little slow at loading, however great picture & sound, and no problems. I popped in a new disc last week (Christmas present) and received a message that the firmware needed to be upgraded. I followed the instructions from SONY and loaded an upgrade disk. Unfortunately, the disk got stuck in a loop on the first step. I called SONY and despite all efforts, the disk would not stop running or eject.
Summary: I bought this product several years ago. It WAS a great machine and has worked well UNTIL... I got a Pirates of the Caribbean - On Stranger Tides and it wouldn't play on the machine. This is the first disc that the machine wouldn't play. So I took the disk back to the store and got a different disc. Still no luck playing the disk. I followed the 'helpful' suggestion that I upgrade my firmware, which I did and the upgrade went through without incident.
Summary: While it worked it was fantastic. So... close to $500 for a machine that works for a little over a year and a half with only token support. If that sounds good to you, go for it. Actually, it still works to play DVDs and old BlueRays. But any BRs produced later than 2010 are not even recognized even though the machine has been updated with the current firmware.
Summary: I purchased this here from Amazon on Black Friday. Two years and two months and it's dead! Sony must have planned this somehow? I just can't believe that everyone has the same problem by chance! I took such good care of my player and enjoyed it while it lasted, I only used it for BR's, no CD's or DVD's. I used my 3 year old Sony s300 for DVD's and CD's, which still runs perfectly B.T.W.!
Summary: I am very disappointed with this product. I've had it for two years and haven't used it that much. Things seemed to work OK until suddenly it would no longer play blu ray discs. I tried to upgrade the firmware but that failed (the update got stuck displaying "VUP 0/9" even after upgrading it for 8 hours overnight). I contacted Sony support but they couldn't help me to get it working either. I will probably end up having to throw the player in the trash.
Summary: Great player, when it worked. After about 18 months it stopped recognizing Blu-Ray discs. Upgraded the firmware, it didn't help. This is the second time a Sony DVD product stopped working properly for me soon after the warranty expired. I will never buy another Sony DVD or Blu-Ray player again.
Summary: I bought this Blue Ray player, hoping that Sony name still carried some weight when it came to product reliability. Well, was I wrong... As many unhappy customers have mentioned, in only 2 years of very light use (2 movies a month, on average), it stopped playing Blue Ray discs, which was the only reason I have bought it in the first place.
Summary: Want to pay $400 for a blu ray player that works for only a year? Then, buy a Sony blu ray player! Yes, they stop being able to read/play blu ray discs after just a few months! Here is the deal: Sony simply does not provide adequate support to keep the firmware up to date and capable of playing blu ray titles. My BDP-S550 functioned well for the first year I owned it, then quite suddenly stopped being able to operate blu ray discs.
Summary: The picture and sound quality were great....while they lasted. At 14 months, the unit developed a problem of freezing up after just a few minutes play. This unit has only seen moderate use and has always been plugged into a good surge protector. The only solution offered by Sony was to exchange the unit for a refurbished one at a cost of $152.99, which is more than the cost of several new players on the market today, and only a few dollars cheaper than buying a refurb...
Summary: I ordered this blu-ray player from Amazon in March 2009. It stopped playing discs in August 2009. I contacted Sony service and was told that the unit was still covered by warranty and I should ship it to their Pennsylvania facility for repair at no cost (except for shipping charges, of course). I shipped the unit via FedEx and insured it for $200.