Summary: I regret not returning this player after the first few times it failed to recognize a BluRay disc. But instead, I continued to contact Sony support, who assured me firmware updates would solve the problem.
Summary: Horrible.... Was awesome for a few months, then suddenly stopped playing bluerays. Just WONT play them. But DVD's work fine. Called Sony--they sent us an "update disc" (which I dont think you should have to do, but whatever.) And then it worked again for about a month. Then stopped working again.
Summary: Don't buy this DVD player. Many Firmware updates, and still I'm getting "unkonwn" disc on the load. These are scratch free DVD's I've bought new. This is the worst Blu-ray player I've ever owned. I remember a day when Sony meant quality. Not so much with this player.
DO NOT BUY THIS PRODUCT. Stopped playing Blue Rays after about 30 Blueray/DVD Plays.
Charles E. Hubbard, Amazon
4 November 2010
Summary: Once again I feel totally ripped off. I bought htis player about 3 years ago and have used it about 30 times. I only own 1 Blue Ray movie and played it about 3 times. I just bought a new Blue Ray disk and it will not load or play. Sony said to update the firmware but this made no difference.
Summary: I am very disappointed in my Sony DVD Player, it constantly freezes up on me rather it be regular DVD or the Blue Ray disc. I called Sony about this and a representative suggest that I contact the place where I purchased the player.
Summary: Item arrived as described. It worked perfectly. I purchased this to replace the exact same model that I already owned. The one I had stopped working and I needed the same out put connections on the back to work with the rest of my system. Newer models do not have these older connections.
Summary: Another reviewer provided a very good comparison of the Sony BDP-BX1 and BDP-S350 models so I will not repeat. Instead, I will provide a simple (NOT comprehensive) comparison of the BX1, BX2 and S360 models.