Summary: I really like the product when it works. I had a problem upgrading the firmware. I followed the directions and burned a cd. The update hung at a screen for over a half hour. Support told me to kill the power. I was apprehensive since I know it can screw things up. Sure enough, killing the power made it so it didn't work at all. Couldn't even open the tray. Sent in over a month ago for repair and still haven't gotten it back.