Summary: I bought this unit a year ago, and it's been trouble out-of-the-box. With brand new Bluray disks, it has playback problems with slowing down, skipping ahead, etc. The same disks read fine in all of my other Bluray players. The network firmware upgrade feature has never worked (I've had to upgrade from a USB thumb drive each time).
Summary: While very sleek and attractive, this product is full of bugs. It freezes about 10% of the time with discs and 50% of the time with Netflix. Samsung has never made a Bluray player that works well with Netflix streaming and even admits it. It is now July 2013 and the whole unit just crashed. I turns on and off by itself and won't even play discs anymore. Do not buy this product--- or any Samsung bluray players.
Summary: I am writing this review to let people know that it seems as though Samsung is making their machines to fail just past warranty. Just over a year and this machine has failed. This in itself wasn't so bad except that it follows the failure of a 6900 Samsung. Also just over a year old. Upon researching DVD's it seems from other reviews that this is the rule rather than the exception. From what I can read most customers are turning back to Sony which is what I have done.
Summary: I've owned this blu-ray player for about a year. I've never been able to play an entire blu-ray disc without the player hanging up to the point that I had to eject the disc and restart the machine. Today, it locked up while playing a brand new copy of the Star Wars blu-ray, and what I've read, it won't ever play again--currently, whenever you turn it on, it's stuck on eject mode, although there isn't a disc in the player. So it looks like I'll be buying another brand.
Summary: If you update the player it will turn it into a brick. It goes into "load" mode and will not accept a disc or do anything else. Every other feature of the player (settings, "Smart" hub, you name it) also dies. All that remains is the sound of money being sucked out of your wallet. There is no fix for this problem other than sending it in for repair for $100+. Note the reviews of the updated version of this player and you will see that this problem persists.
Summary: I've an avid Samsung customer. I have multiple Samsung products and overall, the brand has been good for me. On one occasion, I had a problem with a SyncMaster monitor and the customer service was great; providing a replacement then requesting the bad monitor be returned. The reason for the low review is the customer service this time on this particular item. I purchased it several months ago, and it worked fine for regular DVD's and while using the WiFi capabilities.
Summary: About 75% Netflix use and 25% DVD use. Works great for Blu Ray DVD's. But after almost a year of use, kapoot on Netflix. NEVER did connect to the WIFI very well, but we suffered through that. Always seemed to have an update but always hanged at the "installing" screen, sometimes all night. When you went up through the setup to get the update, always said there were none to download.
Summary: I bought this unit last September 2011, when I bought my new TV and home theater. Seems to work fine until last month(March 2012) when I upgraded to the latest firmware (Smart Hub), smart hub dosnt work any more,looks like installation got corrupted. I cant access any apps through smart hub anymore. When I click the smart hub option, it says downloading/installing but nothing happens.it keeps repeating this forever.