Summary: I had read other reviews about this product and everyone seemed positive. Without the firmware upgrade the unit locked up on the first movie I tried to watch. The upgrade procedure is on the Phillips website, and if you follow it exactly it will work fine. If you aren't comfortable doing this, i would avoid buying unless they guarantee it has been done before shipping.After the upgrade I haven't had any problems.
Summary: Being a first time buyer of refurbished electronics, I was hesitant and skeptical to say the least. When I opened the box I was pleasantly surprised at how well the item was packaged. The blu-ray player's case was in perfect condition (no scratches, no dents, no dings). Functionally, the unit operates fairly intuitively with menu screens that are easy to follow. The remote control buttons are plentiful, but organized a little strangely with some redundancy in functions.