Summary: Absolute garbage. Both the player and LG's customer service. It worked fine for a couple months and then would not read any disc we tried to play. It just always comes up as "no disc". Called LG's customer service and they told me the lens was just dirty, so get a cleaning kit and that should fix it. So, I spent $20 on a cleaning kit and it still doesn't work. Called LG back up and asked what to do next.
Wifi doesn't work well, keep getting annoying icon popping up on screen
17 November 2013
Summary: The wifi on my unit doesn't work half the time. Unfortunately, they don't have a way to turn it off. So when I'm watching a disc (which needs no wifi connection) I get this annoying world icon popping up every few seconds on the screen. This is extremely annoying, especially if I'm watching a 3D movie.
Summary: This player worked great until we had to do a software upgrade to play a newer Disney movie. Since then, it skips or there are portions of a movie you cannot hear. Every time we turn it on we have to do a software upgrade if there are any hopes that it will work properly.
Summary: Luckily I bought the 1 year service net plan with it so when the 1 year mark hits, I should be good to get a replacement.
Pros: Did what I wanted it to - play Netflix and Blurays
Cons: Worked for about 4 months and crashed. Unit turns on but gets stuck on the LG logo screen. Won't go to the home screen or autoplay any disc. **ALWAYS READ THE FINE PRINT** I'm usually pet peeve'n about manufacturer warranty but I missed the fine print on this unit. 1 year warranty on parts but only 90 day warranty on labor. Called tech support a couple times to troubleshoot the unit but they want me to send it in - $69 for the labor!!! For that price, I can buy a bran...
Summary: I tried to plan a DVD and the movie played just fine but the audio skipped. When I played the same DVD on an identical LG blu ray player, it played correctly, so I returned the player and will buy a different brand.
Cons: I bought this player one month ago, and just used for several times. Then it does work any more. I checked with Newegg, and was told since I ordered it 1 month and 8 days ago, it will not be newegg responsibility, and I need to contact LG. After I tried to call the services several times, which I was promised to receive a returning shipping label after each call, and I was still not able to get it!
Summary: Some retailers seemed confused as they advertised numerous features about this unit which are not true. This is a 3D BD player with some minimal smart-tv functions -and that's it -nothing more. 2 pay services, Youtube, and some other nonsense. I cannot imagine any future upgrade options would be made available as they would certainly make this unit compete against the more expensive units. WiFi? It is far too slow to allow Youtube to work without constant pauses.