Summary: All together not a bad first Blu-ray player. The issues were not very frequent and the Pros outweighed the Cons. For the money I paid I feel that it did what I expected. It was annoying when it froze but again, for a cheap Blu-ray player it worked well and did what it was supposed to do.
Pros: Good video quality, my movies looked great. The upscaling worked well. I found the "Smart" hub to be easy to use.
Cons: The player occasionaly would re-download the firmware updates as they were released. It froze from time to time and the unit was not ver quick.
Summary: I have had several LG products and am usually satisfied. I have an LG blu ray player that is still going strong with no problems after a couple of years. Another that I purchased stopped working after 3 months, however, LG customer service refunded my money immediately after troubleshooting by phone. I purchased this unit with the refund plus a bit more - it has great graphics and a user friendly menu, blu ray pic is sharp and clear. Set up was quick and easy.
Summary: I've gotten 3 LG electronic items now, 2 for several years, & all still work wonderfully. I got this to play blue-ray, as my other LG player was gotten b4 this technology, & HDMI was new. Now, if your placement of the player is not where you can easily connect to modem with Ethernet cable, & streaming is important for you, DON'T get this model, get the one with WI-FI built in. Otherwise, it's a great buy & a very reliable, quality player, based on my experience.