Support is AWFUL. Support staff not knowledgeable. Unable to get Netflix, or connect to Internet.
Larry Wurn, Amazon
15 July 2010
Summary: I have owned this unit for eight months. As a DVD player, it's really fine - good quality picture and sound. Most everything we've played on it has been Blu-Ray, so I can't speak to up-converting regular DVDs. Problem is that it frequently loses the Internet connection. I have called in about five or six times, to have techs walk me thru the set-up, again and again. Finally, after 30 - 40 minutes, they would get it to connect. Last night, it happened again.
Summary: Had the BD 390 since Oct 15th 2009 and it is now almost July 2010. The BD play began not playing some BD Disks and now it is getting worse. Customer service ended up sending me a Version 531 on a disk that the unit was not able to read. It was probably regular DVD because my player no loger reads any DVD's. I called customer service again and they are going to send another disk but I am not hopeful. I do not want to pay 69 dollars for labor on a possible fix.
Summary: I bought this player after what I would consider somewhat exhaustive research into the merits of several brands. This one seemed to have a lot of features and excellent reviews overall. I've had it for about a week, and every day I'm even more satisfied than I was the day before! First, the obvious: The unit is easy to set up, the menus are easy to follow and it interfaces beautifully via HDMI with my Sony Bravia XBR LCD television.
Summary: Picked this up from Amazon a couple of weeks ago. The player was a snap to set up and worked very well. Streaming quality from Netflix is okay (not great picture but I am not picky about perfect picture).With the unlimited plan you get a huge number of movies and shows to stream. Other streaming services worked well with my my WRT54GL. Occasional slowdowns and hiccups. Reads tons of file types, although it will not work with an iPod. So here's the deal breaker.
Summary: Worked well for just over three months. Then image starting disappearing altogether. LG, who know how flimsy their stuff is better than anyone else, only warranty their products for 90 days. WHY? Because they break shortly thereafter. That's how shoddily built they are. Three long, tedious phone calls to customer service to get it serviced, have to pay $69 plus shipping two ways just to have it looked at. And it will probably break again in 90 days.
Summary: While this unit was working I would have given it 4-5 stars. Easy to use, great sound and picture, nice looking, love the netflix and youtube. However, I bought it on July 3, 2009 and it has pretty much stopped playing Blu-rays as of Jan 9, 2010. By "pretty much stopped" I mean it will sometimes play a disc, but it's totally random. And more often than not it doesn't. The online features still work fine, but $350 is insane for a 6 month Blu-ray player.
Summary: I should have payed attention to the poor quality reviews by other posters. The feature set is great, but, when it won't even power up new out of the box, LG needs to work on their overall quality. When I was in high school in the 70s, LG called themselves Lucky Goldstar. Lucky Goldstar was known for producing absolute crap. I've never purchased anything from them until now. It appears that they changed the name, but, not the product.
Summary: Played blu-rays very nicely good quality but it didn't last. Regular DVD's played great and the initial blu-rays did also then they started to degrade. Wouldn't load, if it did it had distortions, artifacts and would freeze. CR said I needed a software upgrade which I did with no help. They said return it and we will repair it. I said it's less then two weeks old I want a new one. Not there policy. So I went to Amazon where I bought it and they are sending me a new one.
Summary: I've had this one for about eight months now. I thought set up for everything was quick and easy except for the wi-fi. I didn't really spend any time with it so can't really blame the unit.I had a cable in the area so used that for the internet connection. Load time is quick and everything works great. The Netflix works fine and as indicated before, shows the movies/vids already in your instant queue.
Summary: I rated this unit as a 1 to get people's attention. Overall, the unit is better than this, but heaven help you if you need support. I called support on 2 occasions, first when I had problems with Netflix and later when it wouldn't (still doesn't) work with Windows 7 Media Center. The first problem you encounter when talking to LG support is that you are forced to speak with someone who doesn't know anything.