Summary: Three years ago we purchased an Insignia DVD player. Now it is outdated and will not play new Blu rays . We called Insignia regarding this, and they said tough luck. One manager went as far as you say the customer is always wrong. Please spread the word on this share this with everyone you know.
Discontinued item. Won't play BR made from this point forward.
JILL of all Trades, Amazon
16 November 2013
Summary: Insignia discontinued making all Blu-ray players, and do not support updates to the Firmware. I tried to play "The Heat" (Sandra Bullock, Melissa McCarthy) and it wont play. Screen says, "WARNING. Your Blu-ray player requires an update in order to play this disc.
Summary: My mom purchased 3 of these for the family, all the same day, when these were on sale at best buy on Oct 26th, 2009 for $99. We didn't purchase the warranty for these, and took a chance on these 3.
Summary: Stopped playing DVDs after a year. Once the warranty expired of course. It was a pain setting up the Netflix account. I had to spend an hour on the phone with tech support. The remote worked whenever it felt like. It was very slow loading Netflix or Pandora.
Wish I had known Best Buy made this piece of junk.
Rex Mundi, Amazon
12 April 2011
Summary: I have had this Blu-ray player for a while and had the same issues as most: crappy remote etc. but it wasn't until today that I had an issue with Netflix streaming that I had to call Insignia a.k.a. Best Buy customer support.
Summary: In my view, this item is not worth the price even though it is very inexpensive. The remote control works so poorly and unreliably that unless you want to keep getting up and adjusting what the machine is doing its difficult to use.