Summary: Three years ago we purchased an Insignia DVD player. Now it is outdated and will not play new Blu rays . We called Insignia regarding this, and they said tough luck. One manager went as far as you say the customer is always wrong. Please spread the word on this share this with everyone you know. I can't believe a company would be so awful. After 3 years a Blu ray player will not work on new movies anymore .
Discontinued item. Won't play BR made from this point forward.
JILL of all Trades, Amazon
16 November 2013
Summary: Insignia discontinued making all Blu-ray players, and do not support updates to the Firmware. I tried to play "The Heat" (Sandra Bullock, Melissa McCarthy) and it wont play. Screen says, "WARNING. Your Blu-ray player requires an update in order to play this disc." I checked their web site and they basically said, Oh, well. I didn't realize it was a Best Buy brand. I read that on a few discussion boards.
Summary: Stopped playing DVDs after a year. Once the warranty expired of course. It was a pain setting up the Netflix account. I had to spend an hour on the phone with tech support. The remote worked whenever it felt like. It was very slow loading Netflix or Pandora. Just all around miserable piece of cheap crap. Spend a few more bucks on something better.
Wish I had known Best Buy made this piece of junk.
Rex Mundi, Amazon
12 April 2011
Summary: I have had this Blu-ray player for a while and had the same issues as most: crappy remote etc. but it wasn't until today that I had an issue with Netflix streaming that I had to call Insignia a.k.a. Best Buy customer support. Wow, I had three agents flat out lie to me and then come to find out one of them was working from home, even after she told me she was in the same building as the supervisor I had spoken to.
Summary: In my view, this item is not worth the price even though it is very inexpensive. The remote control works so poorly and unreliably that unless you want to keep getting up and adjusting what the machine is doing its difficult to use. I have had it for several days and thus far have not been able to connect it to the Internet at all.