Summary: My mom purchased 3 of these for the family, all the same day, when these were on sale at best buy on Oct 26th, 2009 for $99. We didn't purchase the warranty for these, and took a chance on these 3. One of these in December of 2009 stopped playing DVD +/- RW discs altogether, but played DVD and blu-ray fine. I took it back and had no problem exchanging it at all. We have not had any problems with any of these 3 players since.
Summary: Stopped playing DVDs after a year. Once the warranty expired of course. It was a pain setting up the Netflix account. I had to spend an hour on the phone with tech support. The remote worked whenever it felt like. It was very slow loading Netflix or Pandora. Just all around miserable piece of cheap crap. Spend a few more bucks on something better.
Wish I had known Best Buy made this piece of junk.
Rex Mundi, Amazon
12 April 2011
Summary: I have had this Blu-ray player for a while and had the same issues as most: crappy remote etc. but it wasn't until today that I had an issue with Netflix streaming that I had to call Insignia a.k.a. Best Buy customer support. Wow, I had three agents flat out lie to me and then come to find out one of them was working from home, even after she told me she was in the same building as the supervisor I had spoken to.
Summary: Three years ago we purchased an Insignia DVD player. Now it is outdated and will not play new Blu rays . We called Insignia regarding this, and they said tough luck. One manager went as far as you say the customer is always wrong. Please spread the word on this share this with everyone you know. I can't believe a company would be so awful. After 3 years a Blu ray player will not work on new movies anymore .
Summary: In my view, this item is not worth the price even though it is very inexpensive. The remote control works so poorly and unreliably that unless you want to keep getting up and adjusting what the machine is doing its difficult to use. I have had it for several days and thus far have not been able to connect it to the Internet at all.
Summary: Mine works fine! I had to do 2 firmware updates since I bought it but I was sent a firmware updated disc which was nice. Streams Netflix with no problems at all. Only complaint is the remote is a bit weird.
Discontinued item. Won't play BR made from this point forward.
JILL of all Trades, Amazon
7 August 2010
Summary: Insignia discontinued making all Blu-ray players, and do not support updates to the Firmware. I tried to play "The Heat" (Sandra Bullock, Melissa McCarthy) and it wont play. Screen says, "WARNING. Your Blu-ray player requires an update in order to play this disc." I checked their web site and they basically said, Oh, well. I didn't realize it was a Best Buy brand. I read that on a few discussion boards.
Summary: The remote doesn't work, one previous model broke but was replaced by Best-Buy because it was under a year and I kept the warranty info, the replacement worked fine for a while but now occasionally makes a loud whirring and clanking noise when playing a disc. The picture is good though.
Summary: Love this Blu Ray Player, works great for the price and easily the best feature is the Netflix. Stream movies ultra fast to your TV with a Netflix subscription (sold separately but it's under $10 bux a month ABSOLUTELY WORTH IT!) The Wi-Fi connection makes everything simple and clutter-free. Netflix has something for everyone. Movies, T.V. shows, cartoons for kids, it's amazing. Great movies and even started watching some T.V. shows.