Summary: I have had this blender for about 4 years. Use it about a handful of times a year. Nothing hard, just milkshakes and smoothies. Put the pitcher on the other day to make a milkshake for my husband and pushed on. Black pieces flew and it would not work. The black coupler broke. Contacted customer service to tell me this is a "service part" and that I had to send it in to Ohio (closest repair place to me)to have them fix it. Of course I had to pay for everything.
Summary: I've owned this blender for many years. The glass jar broke once (while in use) & I replaced it. Then I had it refurbished in 2003. From 2003 to 2009 it worked OK. Recently it became difficult to crush more than 4 ice cubes at once, and the rubber coupler attached to the power base came off completely. Part of the coupler actually adhered to under side of the blade assembly.
my experience seems to be 180 degrees from other revews
Prof. Crayzee, Amazon
6 June 2009
Summary: Got this at an outlet mall at deep discount, so not expecting miracles. We use it 1-2 times per weeks to crush ice for smoothies and other drinks. Have had for appx 2 years. Have not noticed any de-coupling of the blades to the connector. No rubber seals failing. Everything works very well. Our only problem was that we lost the little clear cap that goes over the large lid (the one you can take off while it is blending to add ingredients).
Summary: The plastic coupling between the motor and the blades broke when trying to blend a frozen banana and milk. Seems to be a consistent design flaw. Overall, I'm not impressed with this blender. I prefer the Oster blenders.
Is rubber the best choice to connect an unstoppable force to an immovable object?
1 January 2006
Summary: Bought the most expensive kitchenaid in a particular dept store solely for frozen strawberry smoothies. The connecting piece (RUBBER) flaked off in just over a year. Support was apologetic, they told me where to ship for repairs. Only on MY DIME. Avoid at ALL COSTS. I've since bought a newly reintroduced "classic" style blender with a 500 watt motor and a metal connector. Somethings should never change.
Summary: After going thru several $20 dollar blenders in the last 10 years I decided to splurg and go for the Kitchenaid. Well it didn't last even as long as the cheap ones. The motor is still good, and the blades are still good, but they used a little plastic coupler between the two and it lost all it's teeth one by one. We mainly like to make milkshakes and smoothies about 3 or 4 times a week.