Poor quality - short life - indifferent customer service.
C. Stead, Amazon
3 weeks ago
Summary: When purchased I thought this a great product but....although I have had it a couple of years I have used it less than 10 times for making soup - no hard ware and tear. Recently within 30 secs of starting it cut out and now will not start. I contacted Kenwood Customer services and their response was basically 'tough it is out of warranty'. Their suggestion was to buy a new handle through the service department (i.e. replace 90%).
Summary: I bought this to replace my favourite blender which I had given to my daughter. I read reviews for the Kenwood and decided to go for it and I haven't regretted it. I have yet to use the masher but I have made endless soups without splashing! It was also nice to be able to purchase a reasonably priced product without all the added attachments that rarely get used.
Summary: The best thing about this blender is the two splash-proof blades, one of them much bigger than usual. They really don't splash, no matter what angle you have the blade at. It's a good-looking machine too, and feels really robust and well made. The shaft and blade part release when you press a couple of buttons and snap back on. The design of the top means you can hang the machine on the wall if you have one of those spice racks with outward-facing mounts.
Summary: I bought this blender 3 months ago. It worked very well- strong, not too noisy, easy to clean. However, the connection between the blades and the body of the blender is not very strong, so the blade part easily comes off in mid-action. Today, 3 months later, I'can't attach the blades at all, and it is too late to replace it. So money wasted- shame!
Summary: Does what it says. Very powerful and still not too heavy. The 'big foot' works well for for pans. We didn't want any accessories that seemed like a good idea at the time, to rattle around the backs of cupboards, rarely or ever get used, and get lost (past experience, you may be better organised...). Just a first rate blending wand. If you want a 'system' blender with choppers and whisks and all then fine, Kenwood do these of course but I couldn't comment.
Summary: Have had two of these fail in the space of just over 4 months. The second one lasted a shorter time than the first one. Both blenders were not subject to heavy use but on both occasions the motor unit suddenly stopped working as it was blending a light sauce. Has never even been used to mash potatoes or anything that might cause strain on the motor unit. This is not the first recent Kenwood purchase where the motor has failed not long after purchase.