Summary: Firstly I want to Say this pram is beautiful. I bought it in april 2012 from a mainstream retailer for y baby to be born in October 2012, I opened the box in July to find the frame was scratched to pieces and looked used. I returned it to mother care with no qualms or questions about giving me a new pram. The new one was then delivered and I was over joyed. I got the black version with a black Ventura plus car seat which adds on to The pram as a travel system.
Excerpt: The folding mechanism failed and (locked in upright position) twice within the first two years. Within warranty, it was repaired free of charge but when the fault occurred again, Silver Cross would not acknowledge that there was a fault with the chassis and the only way to have it assessed & repaired was to pay a courier charge of £25. Otherwise, this is a lightweight, stylish buggy...completely useless without a functioning chassis. Expensive and unreliable.
Excerpt: This pram is lovely to look at but after 8 months of owning it I can no longer fold it. The front wheels also hard to move so I use it with locked wheels, even though I sent it for repair. On the plus side if you get one the rain cover is really good.
" WE PURCHASED A SILVER CROSS SURF SYSTEM FROM KIDDISAFE IN…"
18 January 2012
Excerpt: WE PURCHASED A SILVER CROSS SURF SYSTEM FROM KIDDISAFE IN JUNE/JULY 2010. ONE OF THE REAR WHEELS OF IT KEEPS FALLING OFF OCCASIONALLY FOR NO REASON AT ALL. THE WHEEL FELL OFF WHILE CROSSING THE ROAD, THIS IS THE REASON WE CANNOT USE THE SILVER CROSS SURF OUTSIDE HOME, IT IS TOO DANGEROUS.