They were not very helpful and I was very disappointed in the product
Nancy Z., Amazon
6 November 2014
Summary: This dehumidifier barely lasted 2 years. I tried to buy a 2-year warranty when I purchased the product and was told it was no longer available. When I called to say it wasn't working, I was told there were no dealers in my area that could look at it. The condenser had a 5-year warranty.
Summary: Purchased this unit at a local "supercenter." it worked great for about a month. It was a little noisy, especially with the fan set on high, by the way that fan moved a lot of air. It sure did a good job at drying the air. About a month in I heard a slight shutter as it was operating.
Summary: Very bad unit, mine got the E2 error after one week of purchasing, I had to take it to one of there verified repair places, which has been in the shop for 2 months now, Haier still has not shipped the part for them to fix it yet, or they are sending it by fishing trolly, horrible product and...
Summary: Recently acquired one of these...so far, so good! This is its second year of life, and still going strong - the auto off/bucket full is functioning as it should, and all seems to be well. Echoing another review, once you set it, you have to wait a minute or two before it kicks on.
Summary: Bought the HAIER DE45EJ-T about 4 years ago. It lasted less than 2 summers and runs, but not dehumidying so guess it has a freon leak. Stupid enough to buy a second one, model DE45EK-T to replace it and it lasted less than 2 years and and quit working makes noises like there is electrical popping...
Summary: Purchased unit 2 years ago today, used it one season, compressor quit working and Haier Service could not find a repair facility in my area and told me it was up to me to locate someone to work on the unit and labor was at my expense.
Summary: We purchased this dehumidifier and placed it in our basement with a setting of 45% humidity. It detected around 55% and started running. After 3 days the bucket was empty so I called support and they told me it takes 4 to 5 days for the bucket to fill the first time.