Pros: Arrived quickly and just in time for the heat! My second A/C unit from New Egg. Well packed and easy installation. Unit to me is very quiet. When the compressor engages there is little difference in sound. The unit easily cools a large room and the 10.7 EER is great on the wallet. Price was great!
Cons: First don't be fooled by the recommended window width as that is at the point where the unit sits on the inner-most part of the winow with the adjustable sides fully retracted. The actual unit itself extending through the window will easily fit any standard window. Second and very minor is the remote is not backlit and needs roomlight to be able to operate, but still a nice feature.
Pros: Does what it says. Much more quiet than my older model (3-4 years old).
Cons: Unit does not "freeze the sweat off my face" when I come in from outside work. It's likely that's saving me from having a stroke or "catching pneumonia" as my grandmother would say, but honestly I wouldn't mind it.
Summary: This was a heavy item to ship. Packaging wasn't all that well done. When I unwrapped the outer cardboard box & got into the actual a/c unit I found that the exterior fins had been damaged & there is a dent in the top corner of the unit. The unit puts out some great cold air but is a bit loud. I have to have it in a window near my bed. But it is a blessing during our 90-100 degree days. I had a smaller unit in the same window that I put in my daughter's room.