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Dummy.190587
8.5 out of 10

Pioneer VSX-823

Best Price at Amazon

Reviews and Problems with Pioneer VSX-823

Showing 1-7 of 7
Overall 2
2.0

Pioneer Product Dissatisfaction

Ronald Lai Fang, Amazon
4 weeks ago
  • Summary: Pioneer is unconcerned about the quality of their products. Main Digital Board went bad after 15 months and because the warranty expired after 12 months they have refused to replace the Board. Is a receiver expected to last only 15 months? I will not buy another Pioneer product. Unfortunately I have already purchased their speakers. I do not recommend the purchase of Pioneer products.
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Overall 2
2.0

Lasted 4 months

mopar4, CNET
3 November 2014
  • Summary: Sent it to Pioneer for check up. Heat light always coming on causing it to shut down. Came back not repaired. Tried 2 of my other receivers in the same spot in case it was a speaker, they worked fine. Now stuck with a $300 paper weight. How can a company in today's market survive with customer service of that caliber. Upgrade it I'LL even pay the difference I do not care. but give me some options at least. It was 4 months old and croaked.
  • Pros: Price
  • Cons: No support
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Overall 2
2.0

Truly dissapointed

pcsol, Amazon
1 December 2013
Overall 2
2.0

taking it back

cableman, Amazon
25 October 2013
Overall 2
2.0

Comcast DVR quirks

Pluma, Amazon
13 August 2013
  • Summary: No audiophile but I love this receiver. Very easy to use and I downloaded the free app for my iPhone so it is easy to control from the couch. (Sidenote: why won't vendors make apps their first priority and just include remote controls for backup support? So much better.) Only problem I've run into so far: when connecting a Comcast DVR to the SAT/CBL port (or any HDMI port) it won't read the signal at first. The TV just displays "No signal; check connections.
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Overall 2
2.0

DEFINATE ENGINEERING FLAWS

Jeff Jackson, Amazon
26 July 2013
  • Summary: Very frustrating receiver. When I would change channels on the DirecTV, it would black out often times when it tried to go to the new channel. I would have to toggle the Pioneer Receiver from the SAT/CBL throughput to another one, such as DVD and then goe back to SAT/CBL to get the receiver to process the change in channel.
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Overall 2
2.0

Pioneer customer service very disappointing

Amazon Customer "mxpro32", Amazon
21 July 2013
  • Summary: My receiver quit working after 4 months, and when i called customer service, they told me to bring it to a repair shop an hour away. Maybe I'm old fashioned! But I expect a quality brand to send a replacement and a return label. If your product is quality, then warranty replacements should be rare enough that you can suck up the cost on the occasional replacement.
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