Extremely disappointed in this product and Pioneer
Bradley A. Gibson, Amazon
28 November 2013
Summary: After nearly two years of struggling with this product not working properly, numerous trips to the repair shop and now an estimated replacement part that is more expensive than a new product (which will not be Pioneer branded), I would recommend avoding this product and others from Pioneer. Their customer support was not adequate and after having purchased varoius other Pioneer products in the past, it appears their quality has diminished.
Summary: Bought this receiver from BestDeal Tech. They are not an authorized Pioneer dealer. The receiver did not work right out of the box. Pioneer would not help as the warranty is moot when the item is not purchased from an authorized dealer. The item was a birthday gift for a college student and was not opened and assembled within 30 days. Now, not only will Pioneer not help, but Amazon won't either. Terrible. Beware of unauthorized sellers.
Summary: I decided to updgrade to an HDMI compatible reciever and replace a pioneer reciever that worked flawless for twenty years. I put the new pioneer 821 reciever in service and it worked great for 5 months then the video would not display only sound. I contacted Pioneer service and was informed that Amazon is not an authorized dealer therefore they would not assist with repairs and referred me to Amazon.